FAQ

The Officially Licensed Ford Collection - FAQ

What is a pre-release purchase?

The Officially Licensed Ford Collection is offered for sale prior to completion due to the supporter fan photo offer.  We finalize the printing of the collection once the deadline for photo submission has gone and all fan photos have been collated. This sale is called a pre-release fan photo offer. Delivery of the collection will be by January 2020.

What does the photo need to be of?

The photo can show 1 or more people. The photo doesn't have to be of the purchaser and can be of a friend or family members. You don’t have to include your Ford vehicle, however, it would look great if you did!

Where will the photo go in the collection?

Your photo will be placed in a collage setting which will include other faithful Ford fan photos. This collage will be located in a Ford Fan Album at the back of the collection.

How big will the photo be in the collection?

The photo will be approximately 4cm x 3.5cm (1.6in x 1.4in) in size.

Can I submit more than one photo?

One photo can be submitted per purchase. If you order multiple copies of the collection, you can submit the same amount of photos. For example, 2 collections = 2 photos. You can purchase as many collections as you like.

Do you include the name of the person/people in the photo?

No names are included, only the approved, uploaded photo. We cannot add any personal message to the photo in the collection.

What size and format does the photo need to be?

Specifications for the photo should be in *.JPG or *.PNG format. They need to be at least 200 pixels high and wide and cannot be more than 10MB in size.

How do I submit my photo?

Click the photo upload link here, or from your order confirmation email. Then, you will need to enter the email address associated with your order as well as your order number, including numbers and letters.

I can't submit the photo. Is there another way I can submit my entry?

Perhaps a friend may be able to assist you; all photo submissions must be uploaded via the photo upload link.

When do I need to submit my photo by?

The photo MUST be submitted before the photo inclusion deadline, November 30, 2019.

What happens if I miss the deadline for submitting my photo. Can I do it afterward?

Photos cannot be submitted after photo inclusion deadline of November 30, 2019.

What is an order number?

You will need to place and pay for your order before you can submit your photo. Once you have finalized your order, you will be given an order number. This is the number you use when submitting your photo.

I want to order now, but don't have my photo ready to submit.

You can place and pay for your order now and submit your photo at a later date as long as it’s done before the photo submission deadline date.

How will I know if my photo has been submitted correctly?

Once you have uploaded your photo you will receive a “successfully submitted your photo” confirmation email.

What happens if my photo isn't suitable?

All photo submissions must be approved by management who reserves the right to decline inappropriate images. You will be contacted if your photo has been deemed unsuitable and have the chance to re-submit a new photo prior to the deadline date of January 2020.

How long after I submit my photo can I expect delivery of my collection?

The Officially Licensed Ford Collection is scheduled to be delivered by January 2020. The Officially Licensed Ford Collection is predominantly manufactured by hand due to the extensive inclusions of inserts and badges.  Treasured Collectibles conducts a stringent Quality Assurance process, which is quite labor intensive. The delivery date is an estimated guide only and may change due to manufacturing delays.  Treasured Collectibles will try and update all customers by email if a delay is imminent. Customers are responsible for ensuring emails are not directed to their trash folders.

How big is the collection?

The collection is a coffee table size 45cm x 33cm x 10cm (17.7in x 13in x 3.93in) and weighs approximately 10kg (or roughly 22 lbs).

What are the offer terms and conditions?

By uploading / submitting your fan photo, you confirm you have permission to use this photo and agree to give permission to Treasured Collectibles to use this photo in The Officially Licensed Ford Collection and all advertising and correspondence pertaining to The Officially Licensed Ford Collection

This includes print, website, video, film, TV and social media.

By uploading/submitting your fan photo, you agree that Treasured Collectibles cannot be held responsible or liable in any repercussive events for the use of any photo you’ve submitted without receiving prior permission or consent to do so.

By uploading/submitting your fan photo you acknowledge and agree that Treasured Collectibles has the sole rights to include or not include your submitted photo in The Officially Licensed Ford Collection and can do so at its own discretion without you being notified.

If your photo is deemed unsuitable, Treasured Collectibles will contact you and offer you the opportunity to submit a new photo by the photo upload deadline.

The Officially Licensed Ford Collection predominantly manufactured by hand due to the extensive inclusions of inserts and badges. Treasured Collectibles conducts a stringent quality assurance process, which is quite labor intensive.  The delivery date is only an estimated guide and may change due to manufacturing delays. Treasured Collectibles will try and update all customers by email if a delay is imminent and customers are responsible for ensuring emails are not directed to their trash folders.  By ordering The Officially Licensed Ford Collection, the customer acknowledges the delivery date is only an estimate.